ParkyPals, our telephone befriending service
A friendly voice and a smile
ParkyPals offers...
- Phone support
- Someone to chat with
- Just a phone call away
How to reach us
- Call 0300 772 7003
- Between noon and 5pm Wednesday to Friday your call will be answered by one of our team.
- Outside these times, leave a message and we will get back to you soon.
Prefer not to phone?
Visit our Parky Pals contact page where you can leave a written message, and we will respond using your choice of email, phone or text (SMS).
Who are Parky Pals?
Our team is made up of Oxford Branch members, mostly people with Parkinson’s or carers - so we all know very well what it’s like to live with Parkinson’s.
How can we help you?
Most important of all, we offer a listening ear and a friendly chat. We can also offer information, and help you find the resources you need.
Our promises to you
All our team members have completed Parkinson’s UK training on safeguarding and data protection, and are DBS checked for your safety (DBS is the national Disclosure and Barring Service).
Your personal data is safe with us:
- We never record your phone conversations with us. (There's just one exception: if you leave a voicemail message, it is recorded so that our team can hear it later.)
- With your permission we may make notes about our conversations with you so that we can help you as effectively as possible. We will never include any sensitive information such as medical details.
- We make a note of your name and phone number so that we can link our conversation notes to the right person over successive calls, but we don’t need any other contact details.
- Notes and other information are stored securely on our system. Access to your information is strictly limited to the Parky Pals team. We won’t share it with anyone else unless you ask us to do so.
- We completely delete all information about our contact with you when it’s no longer needed - usually 3 months after your last conversation with us. We will also delete your information from our system at any time if you ask us to do so.
Things we cannot do
We cannot give you medical or legal advice. However, we may be able to point you in the direction of trustworthy services that can help, such as your local Parkinson’s advisor or a Parkinson’s nurse.